I have probably bought 40 or 50 vehicles during my lifetime, both personally and for business interests, and I just recently bought a new Rav4 from Canobie Lake Toyota. For sure, it is ranked at the very high end of my experiences with many dealers.
The salesman, Bob Copley, was really great to work with. He understood my needs well, offered alternatives and solutions with no pressure whatsoever, and then worked with me and some of the other people on this team to find a car that would meet my needs (in spite of the incredible shortage of these vehicles that are available right now).
The bottom line is, he got me a great car that I'm completely happy with and also made me an excellent deal, especially since it's a vehicle that most dealers are adding extra markup to. They aren't playing that game at all, which impressed me.
When I ran into a rather odd problem with paying for it, which was caused by the particularly low interest source I wanted to use, rather than playing games, the general manager, Rob, jumped in and presented a few different creative solutions. It might work if I wanted them to, and he also offered to hold the car while I got it straightened out with the bank if I'd prefer to do that. There was no push to just move it out the door and get it sold, nor to try and do the loan a different way so they can make money on it. It was really just "What can we do to help?"
For sure, as I continue to buy more Toyotas, I'll be buying them there instead of the other dealer in town that I used previously. It was a really great experience and an unusually simple and straightforward transaction.